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FAQ

WHAT TO ASK UPFRONT:

Q: How long has Urban Paw Prints been in business?

A: Founded in 2009 in Canada, our new home is now in the UK!

Q: What areas of London do you service?

A: We are currently based and serve Greenwich, Blackheath, Charlton and the surrounding south east London area. For more details, please feel free to call us.

Q: Is the company insured?

A: Yes. We have full comprehensive public liability insurance provided by Pet Business Insurance Ltd.  Proof of insurance is provided to each client during our initial consultation with you.

Q: Do you offer pet sitting?

A: Yes. Please visit our pages on services and prices for additional information.

Q: How many dogs are generally walked in a group?

A: We only walk a maximum of 4 dogs at any given time to ensure each dog receives plenty of attention.

Q: My dog has never walked with a group before. Do you think this will be a problem?

A: No. Rarely do we find that a dog is not suitable.

Q: Do you only accept well-trained dogs?

A: No. As a matter of fact our walks often help with training. Many owners have noticed improvement in their dog’s behavior after walking with a group. However, we only accept well-behaved social dogs to walk within our groups.

Q: How will I know if my dog is suitable for a group walk?

A: We start with a free initial consultation before providing any service. During this discussion, we will evaluate the physical and mental health of your dog.

Q: How much distance is covered during a Urban Paw Prints walk?

A: Your dog will walk roughly 2 miles on a one hour walk.

Q: When the weather is very hot, are the dogs given water?

A: Of course. We always carry water bowls and fresh water in our backpacks.

Q: If it is raining or really cold, do you still go out for an hour?

A: Rain or shine, we will always be walking! We recommend getting your dog a waterproof lined coat for wet weather conditions. Labs generally don’t need coats because water does not penetrate their fur. If we see that a dog is truly having a hard time, we will take the dog home sooner and spend the remaining time playing with him/her in your home.

Q: Do you have references?

A: Yes. We will happily provide references.

Q: My dog is elderly. Would a one hour walk be too much for him?

A: The answer to this question varies from dog to dog. Many elderly dogs can easily do our longer walks.

Q: At what age can a puppy start walking within a group?

A: Generally, after about 5 to 6 months of age. We would advise you to consult with your veterinarian and give them the following information: Your dog will be out for at least one hour walking roughly two miles, primarily on concrete. Puppies under 5 months of age are walked in special puppy groups and not longer than 1 hour.

Q: Do you ever walk dogs in the park?

A: Yes. We do our best to include as much park time as possible, especially if your dog loves to socialize! Greenwich Park is one of our favourite locations in the city!

Q: What do you do if my dog does not get along with another dog?

A: We would put them in different routes, though this rarely happens.

Q: Do I have to be home when you pick up and drop off my dog?

A: No. In doorman buildings, you can either leave keys with the concierge or provide us with a separate key. For those who do not live in a building with a doorman, the options are to either always be home or to entrust us with an extra set of keys. Remember, we are fully insured and will provide you with a background check. We have never had any problems regarding this matter.

Q: May I tip my dog walker?

A: Absolutely! Tips are never expected, but always appreciated.

WHAT TO EXPECT FROM US

Q: There are so many dog walking businesses in London. What sets you apart from the others?

A: Urban Paw Prints recognizes that each client and pet has his or her own specific requirements. We tailor our care according to your preferences and the needs of your pet.

Q: What results and benefits can I expect for my pet and I?

A: It is likely that you are looking for a dog walker or pet sitting services because you feel stressed (and maybe a little guilty) about leaving your pet home alone. You will be able to relax and to really focus on work or fun knowing that your pet is in caring and capable hands. By providing companionship, exercise and stimulation while you are away, the level of stress your dog or cat experiences will be greatly reduced. Your pet will never be happier!

Q: How will I know how my pet is doing when I’m away from home?

A: We feel communication is vital and will leave you a daily feedback card at the end of each walk so you know exactly what your dog did that day.  We also post photos on our Facebook and Twitter pages, our clients love this! For longer durations during pet boarding, we provide you with a daily  email update on the status of your dog or cat to alleviate any stress or worry you may feel.

Q: How will you discipline my pet, if necessary?

A: Our goal is to keep you fully in the loop with regards to the time we spend with your dog or cat. If we encounter obedience issues that we think should be addressed, we will discuss them with you and find out how you would like us to handle them.

Q: What if I run across an emergency outside of your regular business hours and need help at the last minute?

A: We will try our absolute hardest to accommodate last minute requests.  If there is any sort of emergency, please call us immediately for services.

Q: How do I know my keys will be safe?

A: We code all of our clients’ keys instead of labeling them with your name, address or other identifying marks. Keys are stored in a secured lockbox.

Q: My dog has been aggressive in the past. Can we still be a client?

A: This all depends on your dog. If your dog walker gets along well with your pet and can control him during walks, then we see no reason why we can’t continue to work with you. Unfortunately, if there is a danger of physical harm to the walker, another person or animal then we are unable to care for your dog.

Q: What if my property or pet is damaged?

A: Urban Paw Prints is liable only for damage from negligence or willful misconduct. Due to the unpredictability of animals, we cannot accept responsibility for uncontrollable mishaps, such as bites or furniture damage.

BOOKING AND PAYMENT:

Q: What forms of payment do you accept and how does billing work?

A: Payment is to be made on the Monday before the start of services scheduled for that week. If you wish to pay several weeks in advance, we will happily accept that also. Payment is to be made preferably by cash or via bank transfer.

Q: Do I need to sign a contract?

A: Yes. The contract states permission to enter your home, to care for your pet and that you agree to our policies and procedures.

Q: What is your cancellation policy?

A: Dog walks and non-holiday pet boarding will be credited if cancelled with a minimum of 48 hours notice. During the holiday season, we require at least 7 days cancellation or you will be charged for the entire schedule of visits booked.

Q: Are there extra costs for holiday visits?

A: Dog boarding days that fall during a bank holiday are assessed an additional £10 fee.

Q: I still have additional questions.

A: Absolutely! Call Brian at 07546 775736 or fill out the form here.

  

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Call Brian on 07546 775736