WHAT TO ASK UPFRONT:
A: Founded in 2009 in Canada, our new home is now in the UK!
A: We are currently based and serve Greenwich, Blackheath, Charlton and the surrounding south east London area. For more details, please feel free to call us.
A: Yes. We have full comprehensive public liability insurance provided by Pet Business Insurance Ltd. Proof of insurance is provided to each client during our initial consultation with you.
A: Yes. Please visit our pages on services and prices for additional information.
A: We only walk a maximum of 4 dogs at any given time to ensure each dog receives plenty of attention.
A: No. Rarely do we find that a dog is not suitable.
A: No. As a matter of fact our walks often help with training. Many owners have noticed improvement in their dog’s behavior after walking with a group. However, we only accept well-behaved social dogs to walk within our groups.
A: We start with a free initial consultation before providing any service. During this discussion, we will evaluate the physical and mental health of your dog.
A: Your dog will walk roughly 2 miles on a one hour walk.
A: Of course. We always carry water bowls and fresh water in our backpacks.
A: Rain or shine, we will always be walking! We recommend getting your dog a waterproof lined coat for wet weather conditions. Labs generally don’t need coats because water does not penetrate their fur. If we see that a dog is truly having a hard time, we will take the dog home sooner and spend the remaining time playing with him/her in your home.
A: Yes. We will happily provide references.
A: The answer to this question varies from dog to dog. Many elderly dogs can easily do our longer walks.
A: Generally, after about 5 to 6 months of age. We would advise you to consult with your veterinarian and give them the following information: Your dog will be out for at least one hour walking roughly two miles, primarily on concrete. Puppies under 5 months of age are walked in special puppy groups and not longer than 1 hour.
A: Yes. We do our best to include as much park time as possible, especially if your dog loves to socialize! Greenwich Park is one of our favourite locations in the city!
A: We would put them in different routes, though this rarely happens.
A: No. In doorman buildings, you can either leave keys with the concierge or provide us with a separate key. For those who do not live in a building with a doorman, the options are to either always be home or to entrust us with an extra set of keys. Remember, we are fully insured and will provide you with a background check. We have never had any problems regarding this matter.
A: Absolutely! Tips are never expected, but always appreciated.
WHAT TO EXPECT FROM US
A: Urban Paw Prints recognizes that each client and pet has his or her own specific requirements. We tailor our care according to your preferences and the needs of your pet.
A: It is likely that you are looking for a dog walker or pet sitting services because you feel stressed (and maybe a little guilty) about leaving your pet home alone. You will be able to relax and to really focus on work or fun knowing that your pet is in caring and capable hands. By providing companionship, exercise and stimulation while you are away, the level of stress your dog or cat experiences will be greatly reduced. Your pet will never be happier!
A: We feel communication is vital and will leave you a daily feedback card at the end of each walk so you know exactly what your dog did that day. We also post photos on our Facebook and Twitter pages, our clients love this! For longer durations during pet boarding, we provide you with a daily email update on the status of your dog or cat to alleviate any stress or worry you may feel.
A: Our goal is to keep you fully in the loop with regards to the time we spend with your dog or cat. If we encounter obedience issues that we think should be addressed, we will discuss them with you and find out how you would like us to handle them.
A: We will try our absolute hardest to accommodate last minute requests. If there is any sort of emergency, please call us immediately for services.
A: We code all of our clients’ keys instead of labeling them with your name, address or other identifying marks. Keys are stored in a secured lockbox.
A: This all depends on your dog. If your dog walker gets along well with your pet and can control him during walks, then we see no reason why we can’t continue to work with you. Unfortunately, if there is a danger of physical harm to the walker, another person or animal then we are unable to care for your dog.
A: Urban Paw Prints is liable only for damage from negligence or willful misconduct. Due to the unpredictability of animals, we cannot accept responsibility for uncontrollable mishaps, such as bites or furniture damage.
BOOKING AND PAYMENT:
A: All invoices are sent on the last day of each month and covers the previous month of services. Payment is due within 7 days. Payment is to be made preferably by cash or via bank transfer.
A: Yes. The contract states permission to enter your home, to care for your pet and that you agree to our policies and procedures.
A: Dog walks and non-holiday pet boarding will be credited if cancelled with a minimum of 48 hours notice. During the holiday season, we require at least 7 days cancellation or you will be charged for the entire schedule of visits booked.
A: Dog boarding days that fall during a bank holiday are assessed an additional £15 fee.
A: Absolutely! Call Brian at 07546 775736 or fill out the form here.